.vc-page{display:flex;flex-direction:column;gap:14px;min-width:0}.vc-head-actions{display:flex;gap:8px;flex-wrap:wrap}.vc-filters{display:flex;gap:8px;flex-wrap:wrap}.vc-filters button{border:1px solid #d8dee8;background:#fff;color:#526274;border-radius:999px;padding:7px 11px;font:inherit;font-size:11px;font-weight:800;cursor:pointer}.vc-filters button.on{background:#6d183a;color:#fff;border-color:#6d183a}.vc-layout{display:grid;grid-template-columns:minmax(290px,360px) minmax(0,1fr);min-height:650px;border:1px solid #e2e6ec;border-radius:16px;background:#fff;overflow:hidden}.vc-inbox{border-right:1px solid #e4e8ee;min-width:0;background:#f8fafc}.vc-inbox-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid #e5e9ef;background:#fff}.vc-inbox-head strong{font-size:13px;color:#394b5a}.vc-inbox-head span{display:inline-flex;align-items:center;justify-content:center;min-width:26px;height:24px;padding:0 7px;border-radius:999px;background:#f2e8ed;color:#6d183a;font-size:11px;font-weight:900}.vc-thread-list{max-height:720px;overflow:auto;padding:8px}.vc-thread-card{width:100%;display:block;text-align:left;border:1px solid transparent;background:transparent;border-radius:12px;padding:12px;cursor:pointer;color:inherit;font:inherit;margin-bottom:5px}.vc-thread-card:hover{background:#fff;border-color:#e2e7ed}.vc-thread-card.on{background:#fff;border-color:#d8c8d0;box-shadow:0 4px 16px rgba(74,34,53,.07)}.vc-thread-top{display:flex;align-items:flex-start;gap:8px;justify-content:space-between}.vc-thread-top strong{font-size:12px;line-height:1.35;color:#243a4c}.vc-thread-meta{display:flex;gap:5px;flex-wrap:wrap;margin-top:5px}.vc-thread-meta span{font-size:9px;font-weight:800;padding:3px 6px;border-radius:999px;background:#edf2f7;color:#5d6d7a}.vc-thread-card p{margin:7px 0 4px;font-size:11px;line-height:1.35;color:#697986;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.vc-thread-card small{font-size:9px;color:#8a98a5}.vc-status{display:inline-flex;align-items:center;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:900;white-space:nowrap;background:#eef2f6;color:#667584}.vc-status.aguardando_humano{background:#fff3d6;color:#845f09}.vc-status.em_atendimento{background:#e7f7ef;color:#16704a}.vc-status.bot{background:#edf3ff;color:#355c97}.vc-status.finalizado{background:#f0f2f4;color:#6a737d}.vc-detail{min-width:0;display:flex;flex-direction:column;min-height:650px}.vc-detail-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;color:#7a8995;text-align:center}.vc-detail-empty>div{font-size:34px}.vc-detail-empty b{color:#405363}.vc-detail-empty span{font-size:12px}.vc-chat-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;padding:17px 19px 13px;border-bottom:1px solid #edf0f3}.vc-chat-head h2{font-size:17px;margin:2px 0 2px;color:#223c4f}.vc-chat-head p{margin:0;color:#7a8995;font-size:11px}.vc-kicker{font-size:9px;font-weight:900;color:#8a1949;letter-spacing:.08em;text-transform:uppercase}.vc-profile{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;background:#edf0f3;border-bottom:1px solid #edf0f3}.vc-profile>div{background:#fafbfc;padding:10px 12px;min-width:0}.vc-profile span{display:block;font-size:8px;font-weight:900;text-transform:uppercase;color:#8b98a4;letter-spacing:.05em}.vc-profile b{display:block;margin-top:3px;font-size:10.5px;color:#425665;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.vc-human-bar{display:flex;align-items:center;gap:10px;padding:9px 12px;border-bottom:1px solid #edf0f3;background:#fff}.vc-human-bar>span{font-size:11px;color:#5e6f7c}.vc-human-actions{margin-left:auto;display:flex;gap:6px}.vc-op-messages{flex:1;overflow:auto;padding:18px;background:#f7f9fb;min-height:330px;max-height:480px}.vc-op-msg{display:flex;margin-bottom:9px}.vc-op-msg>div{max-width:min(74%,620px);border-radius:13px;padding:9px 11px;background:#fff;border:1px solid #e2e7eb;box-shadow:0 1px 2px rgba(25,40,52,.03)}.vc-op-msg.paciente{justify-content:flex-end}.vc-op-msg.paciente>div{background:#f4e9ee;border-color:#ead6df}.vc-op-msg.operador>div{background:#eaf4ff;border-color:#d3e4f6}.vc-op-msg.sistema{justify-content:center}.vc-op-msg.sistema>div{background:#eef1f4;border:0;box-shadow:none;text-align:center;max-width:80%}.vc-op-msg small{display:block;font-size:9px;font-weight:900;color:#697a87;margin-bottom:3px}.vc-op-msg p{margin:0;font-size:12px;line-height:1.45;color:#304755}.vc-op-msg time{display:block;margin-top:4px;font-size:8px;color:#98a3ab}.vc-quick{display:flex;gap:6px;overflow:auto;padding:8px 12px;border-top:1px solid #e9edf1;background:#fff}.vc-quick button{flex:0 0 auto;border:1px solid #dfe5ea;background:#fff;border-radius:999px;padding:6px 9px;font:inherit;font-size:9.5px;color:#586b78;cursor:pointer}.vc-quick button:hover{border-color:#bfcbd3;background:#fafcfd}.vc-op-compose{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;padding:10px 12px;background:#fff;border-top:1px solid #edf0f3}.vc-op-compose textarea{resize:none;width:100%;border:1px solid #cfd8df;border-radius:10px;padding:9px 10px;font:inherit;font-size:12px;color:#263f50;outline:none}.vc-op-compose textarea:focus{border-color:#8b1a4a;box-shadow:0 0 0 3px rgba(139,26,74,.1)}.vc-locked{padding:7px 12px;background:#fff4db;color:#795b12;font-size:10px;font-weight:800}.vc-empty{padding:28px 16px;text-align:center;color:#788794}.vc-empty b,.vc-empty span{display:block}.vc-empty b{font-size:12px;color:#465a68}.vc-empty span{font-size:10px;margin-top:4px}.p2-btn.danger{color:#9f2442;border-color:#e7c3ce}

.vc-public-page{min-height:100vh;background:linear-gradient(160deg,#f1f4f7,#f8f5f7);display:flex;align-items:center;justify-content:center;padding:20px;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#1f384a}.vc-public-shell{width:min(720px,100%);min-height:min(820px,calc(100vh - 40px));max-height:calc(100vh - 40px);display:flex;flex-direction:column;background:#fff;border:1px solid #dfe5ea;border-radius:20px;overflow:hidden;box-shadow:0 20px 60px rgba(32,52,69,.12)}.vc-public-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 17px;background:linear-gradient(115deg,#173b57,#4a2140);color:#fff}.vc-public-brand{display:flex;align-items:center;gap:10px}.vc-public-brand>span{display:inline-flex;width:36px;height:36px;border-radius:10px;background:#fff;color:#6f1b42;align-items:center;justify-content:center;font-weight:900}.vc-public-brand strong,.vc-public-brand small{display:block}.vc-public-brand strong{font-size:13px}.vc-public-brand small{font-size:9.5px;opacity:.75;margin-top:1px}.vc-public-status{font-size:9px;font-weight:900;padding:6px 8px;border-radius:999px;background:rgba(255,255,255,.14)}.vc-public-intro{padding:12px 16px;background:#fafbfc;border-bottom:1px solid #e8edf0}.vc-public-intro strong,.vc-public-intro span{display:block}.vc-public-intro strong{font-size:13px}.vc-public-intro span{font-size:10px;color:#71818d;margin-top:2px;line-height:1.4}.vc-public-messages{flex:1;overflow:auto;background:#f4f7f9;padding:16px;min-height:320px}.vc-public-msg{display:flex;margin-bottom:10px}.vc-public-msg.paciente{justify-content:flex-end}.vc-public-bubble{max-width:min(82%,560px);background:#fff;border:1px solid #e1e7eb;border-radius:14px;padding:10px 11px;box-shadow:0 1px 2px rgba(24,48,64,.03);font-size:12px;line-height:1.45}.vc-public-msg.paciente .vc-public-bubble{background:#f2e5eb;border-color:#e7ced9}.vc-public-msg.operador .vc-public-bubble{background:#e9f5ff;border-color:#d2e7f7}.vc-public-msg.sistema{justify-content:center}.vc-public-msg.sistema .vc-public-bubble{background:#e9edf0;border:0;text-align:center;font-size:10px;color:#5e6c76}.vc-public-bubble small{display:block;font-size:8.5px;font-weight:900;color:#6d7a84;margin-bottom:3px}.vc-public-options{display:grid;grid-template-columns:1fr;gap:6px;margin-top:9px}.vc-public-options button{border:1px solid #d8c5ce;background:#fff;color:#6d183a;border-radius:10px;padding:9px 10px;text-align:left;font:inherit;font-size:11px;font-weight:800;cursor:pointer}.vc-public-options button:hover{background:#faf5f7}.vc-public-options button:disabled{opacity:.55;cursor:default}.vc-public-compose{padding:10px 12px 12px;border-top:1px solid #e5eaee;background:#fff}.vc-public-compose form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}.vc-public-compose input{min-height:42px;border:1px solid #cfd8df;border-radius:11px;padding:9px 11px;font:inherit;font-size:12px;outline:none}.vc-public-compose input:focus{border-color:#8b1a4a;box-shadow:0 0 0 3px rgba(139,26,74,.1)}.vc-public-compose form button,.vc-public-restart{border:0;border-radius:11px;background:#7e1845;color:#fff;padding:0 16px;font:inherit;font-size:11px;font-weight:900;cursor:pointer}.vc-public-compose form button:disabled{opacity:.5}.vc-public-restart{min-height:40px;width:100%;margin-top:8px}.vc-public-compose>small{display:block;text-align:center;color:#9aa5ad;font-size:8px;margin-top:7px}.vc-public-error{min-height:14px;color:#b4233f;font-size:9.5px;font-weight:800;margin:0 0 5px}.vc-public-loading,.vc-public-fatal{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;min-height:220px;color:#73828d;text-align:center;font-size:11px}.vc-public-fatal b{color:#445865}.vc-public-fatal button{border:1px solid #d6dee4;background:#fff;border-radius:9px;padding:7px 10px;cursor:pointer}
@media(max-width:900px){.vc-layout{grid-template-columns:1fr;min-height:0}.vc-inbox{border-right:0;border-bottom:1px solid #e4e8ee}.vc-thread-list{max-height:300px}.vc-detail{min-height:560px}.vc-profile{grid-template-columns:repeat(2,1fr)}}@media(max-width:620px){.vc-public-page{padding:0}.vc-public-shell{border-radius:0;border:0;min-height:100vh;max-height:100vh}.vc-public-bubble{max-width:90%}.vc-public-head{padding:12px}.vc-head-actions{width:100%}.vc-head-actions .p2-btn{flex:1}.vc-human-bar{align-items:flex-start;flex-direction:column}.vc-human-actions{margin-left:0;width:100%}.vc-human-actions button{flex:1}.vc-op-msg>div{max-width:88%}}